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Yishern 益笙彩藝

Brand Revamp × Website Redesign × CRM Implementation: Building an Automated Lead Generation System

368%

Natural Flow Growers

3.4%

Visitor conversion rate

yishern-logo

Introduction

The Brand Story

Industry
Manufacturing
Solution
Website Revamp / Content Optimization / HubSpot Smart CRM Implementation
Company size and market integration
Global B2B Export Markets for Medium-sized Manufacturing Enterprises (Europe, U.S., Asia)
Cooperation period
2020 - Now (continued use of HubSpot)
HubSpot Tools Used
Content Hub
Smart CRM
Services Used
Website Design and Construction
Convert old and new blogs
HubSpot CRM Import
Live Site

Founded in 1978, Yisheng is Taiwan's leading manufacturer of PVC printed color film, with a focus on natural wood grain, stone grain, artistic texture, and creative traveler's box film designs, which have been sold to the European, American, and Asian markets for many years. With the corporate spirit of "Striving for Excellence", Yisheng combines cross-disciplinary printing technology, design and development, industry consulting and customization capabilities to create color film products that truly respond to market needs.

With more than 30 years of printing experience, Yisheng has accumulated deep trust in the flooring and home furnishing fields. With the increase of international cooperation opportunities, the corporate website has become an important gateway to connect with global customers. Therefore, Yisheng hopes to strengthen its competitiveness with a new digital brand image, so that product value, design aesthetics and R&D strength can be more clearly presented.

Yishern-company

Paint Points

Customer Goals

Customer Needs

  • 01.

    Create a new corporate website that reflects the professionalism of the brand and enhances the international image.

  • 01.

    Redesigned the visual system and operational processes to match the temperature, aesthetics and spirit of the brand.

  • 02.

    It allows users to find products quickly, increasing the efficiency of searching for materials and the conversion of inquiries.

  • 02.

    Create a product classification, retrieval and shopping cart structure that manages nearly 1,000 products.

  • 03.

    Create a digital infrastructure that supports long-term operations, data integration and automated processes.

  • 03.

    Imported into CRM, it automatically records customer behavior, assists in business follow-up and supports digital transformation.

Customer Goals

  • 01.

    Create a new corporate website that reflects the professionalism of the brand and enhances the international image.

  • 02.

    It allows users to find products quickly, increasing the efficiency of searching for materials and the conversion of inquiries.

  • 03.

    Create a digital infrastructure that supports long-term operations, data integration and automated processes.

Customer Needs

  • 01.

    Redesigned the visual system and operational processes to match the temperature, aesthetics and spirit of the brand.

  • 02.

    Create a product classification, retrieval and shopping cart structure that manages nearly 1,000 products.

  • 03.

    Imported into CRM, it automatically records customer behavior, assists in business follow-up and supports digital transformation.

Identifying the problem

Recognizing Problems

Before the project started, there were a number of limitations with Exxon's old website. First of all, too many animations caused poor performance and slow loading speed, which resulted in loss of potential customers before they could browse the products. Secondly, the product categorization structure was old and confusing, with nearly 1,000 products not clearly organized, making it difficult for users to find wood, stone, or artistic abstract colors that fit their needs. This is a major obstacle for companies whose core competency is design and style.

Visually, the style of the website no longer reflected the printing technology and brand heritage that Yisheng had cultivated over the years, and lacked an enterprise-class aesthetic that would attract a new generation of overseas customers. In addition, the old website had no data integration at all, and customers could only rely on emails and manual records to inquire about or request products, resulting in missing lists, inefficiency, and untraceable behavioral trails.

Through a complete revamp, Yixing hoped to enhance brand value, improve user experience, and strengthen the impression of being an international company. At the same time, Yixing also established a complete digital transformation foundation, incorporating product searches, user behaviors, sample requests, and business assignments into a standardized process, allowing the brand to move from a "traditional manufacturer" to a "modern digital supplier".

case-challenge

Scope of works

Service Overview

HubSpot

HubSpot CRM Setup / Getting Started

  • Import CRM, attribute planning, customer behavior tracking.
  • Build forms, shopping cart process, sample request process.
  • Automate business orders and lead nurturing process.

Website Design & Development

Website Design and Construction

  • New brand vision and website redesign.
  • High-speed performance optimization and creation of a categorized product database.
  • Built 3D real-life board layouts simulations and quick filters.

Website Design & Development

Content Migration & SEO

  • Migrate Blog to HubSpot for improved analytics.
  • Optimize SEO and organize content for older posts.

Our Solution

Solutions

We take "the warmth of home" as our visual inspiration, combining warm primary colors with dark blue secondary colors to present an aesthetic language of stability and warmth. The font is elegant English with a smooth black font, establishing an international yet friendly brand character. From the homepage to the product pages, we let users feel the brand heritage, product quality and spatial imagination of Yisheng at the very first glance, making the website the best extension of the company's brand power.

For the nearly 1,000 products of Yisheng, we have reorganized the three series (wood grain, stone grain, and artistic abstraction), and then created a structured classification logic based on attributes such as "circumference", "pattern characteristics", and "type". By using an intuitive filter, users can quickly find the texture they want and no longer need to search for it page by page.
In addition, "quick color code switching" and texture detail zoom function are added to the product inner page, so that customers can clearly compare the differences and quickly confirm the samples, thus increasing the chances of conversion between inquiry and sample request.

We upgraded from Excel to HubSpot CRM, which automatically creates contacts, records behaviors and assigns them to the right business when users use filters, add to carts or submit requests for samples. With clear attributes and automated processes, the marketing team can get to know customers' needs faster, and the business can follow up at the first time, improving the overall efficiency of the transaction.

By importing all articles into HubSpot, Exxon was able to more accurately track the effectiveness of each piece of content, including dwell time, source, CTA clicks and conversions.
Based on these insights, we helped optimize older articles, fix their structure and keyword strategy, resulting in a 368% increase in overall natural traffic in just five months. Content is no longer just a display, but a key asset in driving traffic.

Metrics

0

Natural Flow Growers

0

Visitor conversion rate

Conclusion

Make the website more logical, so that customers can find the products they want faster.

The revamped website no longer just displays products, but has a clear categorization logic and filtering mechanism, so that users can quickly find the wood grain, stone grain or design styles that meet their needs. The original confusing product structure has been reorganized with search and filtering functions to greatly improve the efficiency of finding products, so that potential customers no longer get lost and are more willing to stay to learn more about the products.

Not just upgrading the website, but starting to bring in lists for the business.

In the past, Epson's website was just a display tool, and customer inquiries were handled manually by email, which was easy to miss and difficult to track. Now, with HubSpot CRM and form process design, every inquiry, sample request and interaction can be recorded and automatically assigned to the business for follow-up, making the website a steady source of leads.

Marketing and business start to work with the same set of data.

After importing HubSpot, all customer behaviors (browsing products, filling out forms, downloading information) are written back to the CRM in real time. The marketing team knows exactly which products get the most attention, and the sales team is able to grasp the interests and needs of each customer, which dramatically improves the efficiency of follow-up and the chances of closing a deal.

SEO and content start to accumulate long-term growth momentum.

Through Blog migration and SEO optimization, Exigen's website is no longer just a static directory, but a content platform that can continue to bring in natural traffic. Old articles were reorganized and optimized to build up search exposure, making it easier for brands to be found in overseas markets and increasing traffic to the site by 368%.

Impact and Future Prospects

By revamping the website and introducing CRM, Exxon has not only improved the brand's professionalism, but also built a digital foundation for sustainable expansion. In the future, Exxon will continue to use HubSpot for remarketing, email nurturing, content optimization, and data analytics to provide more accurate responses to each potential customer.

As printing technology and product lines continue to evolve, Exxon will strengthen its market competitiveness by positioning itself as a more international brand and building deeper relationships with customers around the world.

Design Concept

In rebuilding Yishern's website, we took "letting the material speak for itself" as our core concept and transformed the texture aesthetics of PVC color film into the visual language of the website. We drew inspiration from the living space and used warm and soft colors to outline the "warmth of home", and then used dark blue as a complementary color to convey the brand's professionalism and calmness. The fonts, spacing and layout are visually elegant and breathable, so that every user can feel the delicacy and texture of Yisheng's long years of material development when entering the website.

We believe that the material itself has a story to tell, so the overall design goes back to the essence of "how people feel texture and space", through clean and intuitive typography, extended brand color palette, and point-to-point dynamic effects, so that the visual appearance does not take away from the style of the product itself, but rather becomes a backdrop for the texture of the product. Every interaction, every slide, is expected to allow users to find the right material faster and more naturally, and in the process feel the warmth, feel, and aesthetic value of Yisheng's products.

In the end, we use a more modern and international design vocabulary to present the brand's new posture from traditional printing to digitalization and internationalization, so that Yishern's brand spirit can be extended and seen in the online world, and establish a deeper connection with the world.

Credit

Designer /

Peggy K.

Developer /

Karun S.

Special Thanks /

Ray H. (Yishern)