Popular Features
HubSpot Service Hub Features
Customer Feedback Survey System
Customer Feedback Software
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Real data to accurately grasp the satisfaction level
Stop guessing based on your feelings, send satisfaction surveys directly, and let the real voice of your customers become the cornerstone of your decision-making. Through automated sending and recording, you can instantly grasp the current status of your organization's services and accurately evaluate the effectiveness of your team's execution.
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Multiple Contexts, Flexible Feedback Collection
Choose the most suitable survey tool (e.g. NPS, CSAT, CES) for different touch points. Whether via email or directly embedded in a website, you can customize the question refinement and timing of delivery, and flexibly accumulate key feedback data at each stage.
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Data-driven growth to enhance service quality
All feedback and reviews are automatically aggregated in the back office. We use data insights to identify service gaps and continuously improve our team's performance, turning every voice of the customer into a concrete action to increase loyalty.
Self-defined items
Custom Objects
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Store and customize customer data
HubSpot has more than 300 fields to help you collect data, and if that's not enough, you can easily create your own specialized fields (Properties). And if that's not enough, you can easily create your own Properties. Any special information your business needs can be fully recorded in your CRM system.
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Perform automation according to customized conditions
These customized data can also be used to start automated processes. You can set your own conditions so that when a field's data changes, the system automatically performs a follow-up action for you, such as sending a notification or updating your status, so the rules of the process are completely up to you.
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Create customized data reports
The data you add can go into your analytics reports, too. Select these custom fields directly in the HubSpot dashboard to create the analytics report that best meets your team's needs, with no additional data to organize.
Report Dashboard
Dashboard & Reporting Software
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Quickly create customized reports
Simply click on the data you want to compare, and the system will provide you with a variety of formats such as pie charts, bar charts or line graphs. You can easily choose the most suitable chart format according to the content you want to analyze.
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Mastery of core analytical data
Analytics Tools organizes the most important analytics reports for the entire business, helping business owners to quickly grow their overall situation.
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Customized Dashboard
Everyone cares about different data, so you can manage several frequently used reports on the same page. You can freely arrange the layout of the page to create your most customized reading style, and conveniently check all the key information at a glance.
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