Digital customer service tools

HubSpot Service Hub

Automatically assign a customer service staff to reply in-time according to the customer's reply. You can employ multiple functions such as live chat, database search, etc., to help you maintain customer satisfaction and allow your small business to provide high-quality customer service.

The Tools You Need to Delight Customers at Scale

Automated service process
Team and channel
Actively improve service

Automated processes and real-time automated responses

Help desk and Ticket automation

When customers ask from different platforms, the help desk can be integrated in the same interface and can be automatically assigned replies. At the same time, tickets are issued. Automation can also be used in the ticket process.

Knowledge Base

Help customers find their own answers in the knowledge base and reduce wasted support time. Convert frequently asked questions into searchable help articles, videos and files.

Live Chat

Immediately help customers on your website. Automatically assign customer issues to the right people within your service team, and build better relationships with customers through past conversation records and customer interaction records.

Improve collaboration by combing your teams and its channels

Conversation inbox

Connect team email, live chat, Facebook Messenger, etc. to a common inbox, so your entire team can easily manage and respond to conversations in one place.

HubSpot CRM

A customer management system to obtain the information needed to help customers succeed. In CRM, the entire team automatically tracks customer details and records of interactions with your business.

Team management

Make sure that every user has access to the right assets so that your team is organized. Quickly view and manage permissions, status, and availability across the entire team.

Identify opportunities to improve customer experience

Customer satisfaction survey

Let your customers be satisfied with your service. Set up NPS, CSAT, CES and custom questionnaires to collect feedback, which can be used to build a better customer experience.

Customizable

Storage and customization can improve all the data needed for customer service. Create single-subject, cross-subject or channel reports to monitor the operating status of the business.

Report dashboard

Collecting data can improve customer service. Data-backed reports highlight the most important service requests and evaluate team performance through enhanced dashboard capabilities.

HubSpot Service Hub services

Turn your idea into actions

HUBSPOT SERVICE

Develop an auto-reply chatbot

Develop customized chatbots for Line, Facebook or other communication systems.

HUBSPOT SERVICE

Create an automated service process

Well thought out customer service processes, customized designs of different services, automatic assignment and automatic tracking, greatly reduces tedious work.

HUBSPOT SERVICE

HubSpot system connection

No matter where your website is built, we can help you connect HubSpot to your website flawlessly, so that you can see all the data tracking information at a glance.

HUBSPOT CMS

Implement an outstanding HubSpot website

Launch the smallest viable HubSpot website quickly and cost-effectively, and you can choose to easily upgrade as you grow.

Learn more about HubSpot's import services

Is there an engineer that can assist me? Not sure how to import data?

We assist with importing data

We can help !

Is there an engineer that can assist me? Not sure how to import data?

The hububble team has invested a lot of time and effort in assisting corporate customers with HubSpot system integration and digital transformation in 2021.

Hububble is currently the most accredited HubSpot agent in Taiwan. We are accredited through official online teaching and multiple exams, and have passed Inbound Marketing, Email Marketing, CMS Implementation and many other licenses, and will continue to increase our range in the future.

2020-2021 Newly acquired customers:
BenQ, Appier, SEMI Taiwan, InQuartik, DFI

Frequently Asked Questions

FAQs

How do I get the best price from HubSpot?

We suggest contacting us directly as we can provide special discounts as a HubSpot Diamond Partner.

How does HubSpot Service combine CRM, marketing and business?

When used in conjunction with Marketing Hub and Sales Hub, Service Hub integrates customer data in a way no other tool on the market can. This gives marketing, service and sales teams access to a complete record of customer interactions with the company, enabling them to work together to resolve customer issues better and faster.

Why choose HubSpot Service Hub?

HubSpot Service Hub integrates other third-party tools and customer service all in one place. HubSpot gives you the power to integrate omni-channel customer journeys, automate nurturing and customer after-sales services, and automate customer surveys. Furthermore, HubSpot Service Hub is easy to use for anyone in your marketing, sales, and service teams, affordable, and flexible.

Why should all enterprises have Knowledge Base?

Customers are more independent than we think. According to HubSpot Research, 62% of customers prefer to communicate with companies via email for customer service, 48% prefer to use the phone, 42% prefer live chat, and 36% prefer a "contact us" form. Consumers want to find information about your products and services for themselves.

This is why, a Knowledge Base is important. It is a repository of information about your product or service. It helps customers find answers to problems they can solve themselves, and — if you do it right - a good knowledge base can help your customers get answers right away while improving the overall customer experience.

What are the prices of the different HubSpot plans?

Plan	Marketing	Sales	Service	CMS	Operations
Starter Edition	$50 /month	$50 /month	$50 /month	$50 /month	$50 /month
Professional Edition	$890/month	$890/month	$890/month	$890/month	$890/month
Enterprise Edition	$3600/month	$1200 /month	$1200 /month	$1200 /month	$1200 /month

*No changes needed except if rates are different for non-Taiwan clients.

How to connect HubSpot API?

As long as there is an API, we can easily import data, but we suggest reading our API resources first here: [insert English version of HubSpot API Chinese Teaching Guide]

HubSpot Plans

HubSpot Services

Digital Marketing

Digital Architect & Experiences

Digital customer service tools

HubSpot Service Hub

What it can do?

Trusted By

The Tools You Need to Delight Customers at Scale

Automated processes and real-time automated responses

Help desk and Ticket automation

Knowledge Base

Live Chat

Improve collaboration by combing your teams and its channels

Conversation inbox

HubSpot CRM

Team management

Identify opportunities to improve customer experience

Customer satisfaction survey

Customizable

Report dashboard

Other HubSpot products

Sales Hub

Service Hub

CMS Hub

HubSpot Service Hub services

Turn your idea into actions

HUBSPOT SERVICE

Develop an auto-reply chatbot

HUBSPOT SERVICE

Create an automated service process

HUBSPOT SERVICE

HubSpot system connection

HUBSPOT CMS

Implement an outstanding HubSpot website

We assist with importing data

We can help !

HubSpot prices and services

Choose a plan that’s right for you

Frequently Asked Questions

FAQs

How do I get the best price from HubSpot?

How does HubSpot Service combine CRM, marketing and business?

Why choose HubSpot Service Hub?

Why should all enterprises have Knowledge Base?

What are the prices of the different HubSpot plans?

How to connect HubSpot API?

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